We had to make the business decision to change our phone system to a phone tree... I know not a popular move.. The phone traffic was such we had to route certain calls to the appropriate staff to ensure quality service and prevent multiple transfers. We tried to keep the extensions specific but simple.
Here are the options:
1. To make a payment or have a billing question
2. New quote for policies other than life
3. questions on life or to speak to our financial rep
4. current policy changes or review
5. Kayla
6. Andrea
7. Linda
8. Connie
0. All other
We have heard from a local agency there have been a few customers calling their office because they thought we were closed, we assume the new phone system is the cause for confusion. Feel free to offer suggestions, to a017359@allstate.com
Thank you for your understanding